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Understanding Our Tire Repair Policy at MTS Express Mobile Tire Repair

MTS Express Tire Repair Policy

In the bustling city of Springfield, Missouri, where life moves at a rapid pace, encountering unexpected challenges like a flat tire can bring your day to a screeching halt. That’s where MTS Express, the premier mobile tire repair service in the area, comes to the rescue. Our commitment to providing top-notch service includes a transparent and comprehensive tire repair policy that ensures your safety and the longevity of your tires.

At MTS Express, we understand that not all tire issues are created equal. When it comes to tire repairs, it’s crucial to adhere to specific guidelines to guarantee the safety and performance of your vehicle. Let’s delve into the key aspects of our tire repair policy to help you make informed decisions when facing a tire dilemma.

Tire Repair Policy, Puncture Placement Matters: Sidewall and Shoulder Considerations

One of the fundamental principles of our tire repair policy is the location of the puncture. Punctures in the sidewall and shoulder are deemed unrepairable due to the structural vulnerability in these areas. However, there’s a glimmer of hope for punctures at the edge of the shoulder. If the angle of the puncture is directed towards the center of the tread, our skilled technicians may consider a repair.

Central Tread Punctures: Assessing Repair PossibilitiesPunctures in the center of the tread are subject to repair under specific circumstances. Our experienced team evaluates the size and nature of the puncture to determine if a reliable and safe repair is possible. However, it’s crucial to note that any puncture exceeding 1/4 inch or presenting itself as a slice that cannot be properly repaired falls outside the realm of repairable options.

Tread Wear Limit: Preserving Safety First

Safety is paramount at MTS Express. To ensure your safety on the road, we refrain from repairing tires that have worn below 4/32 inches of tread depth. This measure is essential to maintain optimal traction and handling capabilities, especially during adverse weather conditions.

Age and Sidewall Damage: Critical Factors in Decision-Making

A tire’s age plays a significant role in its repairability. If a tire has surpassed the six-year mark, our technicians carefully assess its overall condition. Additionally, any sidewall damage, no matter how minor, is a red flag for our repair services. Our commitment to safety dictates that we prioritize the well-being of both you and your vehicle.

Driving on a Flat Tire: A Compromised Situation

Driving on a flat tire can compromise its structural integrity, making repairs unreliable. Our policy strictly states that we will not repair a tire that has been driven on while flat. This precautionary measure ensures that our repairs meet the highest safety standards.

AWD Vehicles: Special Considerations

For our customers with All-Wheel Drive (AWD) vehicles, there’s an additional layer of complexity in tire replacements. If one tire on your AWD vehicle, with 15,000 miles, becomes unrepairable, replacing only that tire is not an option. To maintain the integrity of your drivetrain and prevent confusion in the traction control system, all four tires must be replaced.

This isn’t a tactic to boost tire sales; it’s a safety measure and a way to avoid potential liabilities. Depending on your vehicle manufacturer, we may replace a single tire or a pair if the tread difference aligns with industry standards (approximately 2/32nds to the new tire).

Your Safety, Our Priority

At MTS Express in Springfield, Missouri, our tire repair policy is crafted with your safety in mind. We believe in transparent communication and providing the highest quality service to keep you moving on the road without a hitch. When faced with a tire predicament, trust MTS Express to navigate you through the complexities of tire repair with expertise and reliability.

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